Terms of use
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This is a translation provided for convenience. In case of any discrepancy, the French version prevails.
1. Purpose
These terms of use (the “Terms”) set out the conditions under which HairTechPro
makes the Lia by HairTechPro mobile app (“Lia” or the “App”) and the
www.hairtechpro.ai website (the “Site”) available to the people who use them
(the “User” or “you”).
What these Terms do not cover. HairTechPro also publishes an app for hairdressing professionals, named HairTechPro, and a salon management back office. Both are provided to salons under the agreement between HairTechPro and the salon, not under these Terms: what follows — in particular the consumer mediation provisions — is addressed to consumer Users of Lia and the Site.
The publisher’s full identification is set out in the legal notice.
2. Acceptance
Using the Site constitutes acceptance of the Terms. Using the App requires their express acceptance when the account is created. If you do not accept them, you may not use the App.
3. The service
Lia allows a hair salon’s client:
- to create an account and connect it to the salon of their choice;
- to complete a hair diagnostic and consult the resulting profile;
- to book and follow their appointments;
- to communicate with their stylist and consult their care recommendations;
- to keep photographs and hairstyle inspirations.
Features change with each version of the App. Some of them rely on automated decision-support processing, described in section 7 of the privacy policy.
4. Who contracts with whom
This point matters, because three parties are involved.
- You and HairTechPro. These Terms govern your use of the App. HairTechPro provides a software tool; it does not carry out any hairdressing activity.
- You and your salon. The hairdressing service itself — its performance, its price, its invoicing, its quality, any cancellation — is governed by a contract concluded directly between you and your salon. HairTechPro is not a party to it, receives no payment for it and issues no service invoice. Any complaint about a service must be addressed to the salon.
- The salon and HairTechPro. The salon takes out a separate subscription with HairTechPro, governed by a separate business contract to which you are not a party. That same contract governs the salon’s and its team’s use of the HairTechPro professional app and of the back office.
It follows in particular that the salon keeps its own record of the services it has performed, including after your account is deleted, on the terms described on the account deletion page.
5. Access and account
The App is available by invitation from a partner salon or by direct sign-up. If you are under 16, creating an account requires the authorisation of the holder of parental responsibility.
You undertake to provide accurate information and to keep it up to date. You are responsible for keeping your authentication credentials confidential and for all activity carried out from your account. Tell us without delay in the event of unauthorised use.
Access to the App is free of charge for the client User, excluding connection and equipment costs, which remain yours.
6. Permitted and prohibited use
The App is intended for personal, non-commercial use.
In particular, it is prohibited:
- to use the App for unlawful purposes or to infringe a third party’s rights;
- to publish unlawful, abusive, defamatory or hateful content, or photographs of third parties without their consent;
- to attempt to access accounts, data or parts of the service not intended for you;
- to disrupt the operation of the service, to extract its data in bulk, or to circumvent its technical protection measures;
- to decompile, disassemble or reproduce all or part of the App, other than in the cases permitted by law;
- to impersonate a third party.
7. Content you publish
You retain the rights to the photographs, texts and information you upload to the App. You grant HairTechPro and the salon you are connected to a non-exclusive, royalty-free licence to use that content, limited to what is necessary for the service to work and to the period for which it is retained. That licence ends when the content is deleted.
You warrant that you hold the rights necessary for the content you publish.
8. Health
Lia is not a medical device. The hair profile, routine recommendations and advice given in the App are cosmetic and aesthetic advice. They do not constitute a medical diagnosis, a treatment or medical advice, and are no substitute for consulting a healthcare professional. If a scalp symptom persists or hair loss is unusual, consult a doctor.
9. Intellectual property
The App, the Site, their trade marks, logos, interfaces, editorial content, databases and source code are protected and remain the exclusive property of HairTechPro or its partners. The Terms grant you only a personal, non-exclusive, non-transferable and revocable right to use the App for the period of use.
10. Availability
HairTechPro endeavours to keep the service continuously available, without guaranteeing uninterrupted availability. The service may be suspended for maintenance, updates or security reasons. HairTechPro may change, restrict or discontinue all or part of the features, informing Users by appropriate means where the change is substantial.
11. Liability
HairTechPro is bound by an obligation of means. It cannot be held liable:
- for the services performed by a salon, their quality, their invoicing or their cancellation;
- for information entered by the User or by a salon professional;
- for damage resulting from use that does not comply with these Terms;
- for interruptions or malfunctions attributable to the network, the User’s equipment, or an event of force majeure.
Nothing in these Terms excludes or limits HairTechPro’s liability where the law prohibits it, in particular in the event of gross negligence or wilful misconduct, or where personal safety is at stake.
12. Personal data
The processing of your personal data is described in the privacy policy, which forms an integral part of your contractual information. The trackers used on the Site are described in the cookie policy.
13. Term, suspension and deletion
The Terms apply for as long as you use the service.
You may delete your account at any time, without giving a reason and free of charge, following the procedure described on the account deletion page.
HairTechPro may suspend or terminate an account in the event of a serious breach of these Terms, after informing the User except where urgency or the law requires otherwise.
14. Changes to the Terms
The Terms may be amended. The date of the last update is shown at the top of this page. Substantial changes are notified to you in the App; continuing to use the service after notification constitutes acceptance of the new version.
15. Governing law and jurisdiction
The Terms are governed by French law.
In the event of a dispute, an amicable solution will be sought first. Consumers may refer the matter free of charge to a consumer mediator, on the terms set out in articles L. 611-1 et seq. of the French consumer code.
Failing an amicable agreement, the French courts have jurisdiction. Protective consumer provisions, in particular those relating to the competent court, remain applicable.